Your support team's unfair advantage.
Cut fully-loaded support costs by around half and reply to every customer in under 30 seconds — with an AI agent that actually resolves tickets end-to-end. Two meters, no flat fee per AI resolution.
Free for 7 days. Cancel anytime.
The old way of doing support is broken.
E-commerce brands are wasting money and losing customers because of inefficient support processes.
High Support Costs
A fully-loaded in-house team runs close to $10 a ticket — even for 'Where is my order?'
Slow Response Times
Customers wait hours for answers that should take seconds.
Burned Out Agents
Your team spends 80% of their day copy-pasting macros instead of solving real problems.
Meet Squid Support. Your new best agent.
We built an AI that doesn't just suggest replies—it actually resolves tickets. It connects to your store, understands your policies, and takes action.
- Instant resolutions, 24/7
- Connects directly to Shopify
- Handles returns & exchanges
- Applies discounts automatically
- Escalates complex issues to humans
- Multi-language — replies in your customer's language automatically
Live in 15 minutes. Seriously.
Connect your store
Link your Shopify store in one click. We pull your products, orders, and customer data automatically. No developer needed.
Configure your AI
Choose a starting template or write your own prompt. Set your brand voice, enable the tools you want, and decide: full auto or draft mode.
Go live
Embed the chat widget on your site, connect your support email, and let AI handle the first ticket. You'll wonder why you waited.
Every conversation. One screen.
Email, live chat, and every channel your customers use — unified in a single inbox. Your team sees everything in real time, so no ticket gets lost and no customer waits for a tab refresh.
- →One workspace for email and chat — stop switching between tools and tabs
- →Live updates across your team — new messages, assignments, and status changes appear instantly
- →Custom views and smart filters so every agent sees exactly what they need to act on
- →Built for speed — keyboard shortcuts, bulk actions, and snooze let your team move through queues 3x faster
An AI agent that earns its keep.
Not a chatbot. Not a draft generator. A fully autonomous agent that connects to your Shopify store, looks up real order data, processes returns, applies discounts, and responds to your customers — in their language, in your brand voice.
- →Resolves 81% of tickets end-to-end on average — no human needed for "where is my order?", returns, refunds, and more
- →Works 24/7 in every language — your customers get instant answers at 3 AM on a Sunday
- →You stay in control — set exactly what the AI can do, review drafts before sending, or let it fly fully autonomous
- →Escalates to your team when it should — complex issues get routed to the right person, not stuck in a loop
Your Shopify data, inside every conversation.
No more tabbing between Shopify admin and your helpdesk. Customer profiles, order history, tracking numbers, and return eligibility — all visible in the conversation sidebar, all actionable by your AI agent.
- →Full customer context at a glance — lifetime value, order history, and shipping status without leaving the conversation
- →AI pulls live Shopify data to answer customers accurately — no copy-pasting order numbers
- →Process refunds, create discount codes, and cancel orders directly from the ticket
- →Supports Shopify Plus, multi-store setups, and custom apps out of the box
From 100 tickets to 10,000. Without the chaos.
Automation rules, SLA tracking, departments, and role-based permissions — everything you need to run a support operation that doesn't collapse when volume spikes on Black Friday.
- →Auto-assign, auto-tag, and auto-prioritize tickets — your team focuses on solving, not sorting
- →SLA tracking with real-time alerts so you catch breaches before customers notice
- →Role-based permissions — give every team member exactly the access they need, nothing more
- →Saved replies with smart variables — resolve repetitive tickets in seconds, not minutes
How Squid Support compares.
| Capability | Squid Support | Gorgias | Zendesk |
|---|---|---|---|
| AI resolves tickets end-to-end — no human needed | |||
| How the AI works | Agentic — reasons, acts, resolves | AI-assisted responses | AI + custom workflows |
| How AI usage is charged | Per AI message — $0.10–$0.15 each over your included volume, no flat fee per resolution | $0.90–$1.00 per AI Agent interaction, $1.50 over your bundle | $1.50–$2.00 per automated resolution |
| How you're billed | Two meters — tickets and AI messages. A short ticket costs less than a long one | Flat monthly plan per account plus per-ticket overage — never per agent | Per agent, per month, plus AI usage |
| Shopify-native integration | |||
| Time to go live | 15 minutes | 1–2 hours | Days to weeks |
| Custom AI prompts with versioning | |||
| A/B test AI responses | |||
| Per-brand AI configuration | |||
| Full AI decision audit trail | |||
| RBAC with 75+ permissions |
AI resolves tickets end-to-end — no human needed
How the AI works
How AI usage is charged
How you're billed
Shopify-native integration
Time to go live
Custom AI prompts with versioning
A/B test AI responses
Per-brand AI configuration
Full AI decision audit trail
RBAC with 75+ permissions
Most helpdesk AI picks a template and sends it. Squid Support actually resolves the ticket — it looks up the order, processes the refund, generates a discount code, and closes the conversation. No human needed. We meter the AI messages it writes rather than charging a flat fee every time it resolves something.
Competitor figures are public list prices as of 2026-08-20, from gorgias.com/pricing and zendesk.com/pricing. Vendors change prices without notice.
What are you actually paying per ticket?
Most brands never add it all up. Plug in your numbers and see what a switch to Squid Support would cost — including what we'd bill you for AI messages.
Your numbers
List price on monthly billing, checked 2026-08-20 — Gorgias pricing. Edit any of it below to match your contract.
US in-house: BLS May-2025 mean CSR wage of $46,590/yr, loaded ~1.43× for benefits and payroll taxes. This figure is applied identically to both columns below.
Your current cost
Squid Support
Pro planAt an 81% AI resolution rate, 19% of tickets still reach a human, and the AI writes about 8,400 billable messages (2.8 per ticket).
Your estimated savings
$200,772/year · 58% lower cost
Cost per ticket
$9.64 $4.07
Tickets resolved by AI
30% 81%
Agents needed
5 2
Where the money moves
Labor
−$16,500/mo
5 → 2 agents
Software saved
−$231/mo
$1,430 → $1,199
7-day free trial · Setup in 15 minutes
Estimates only — this is a model, not a quote.
Competitor figures are public list prices as of 2026-08-20, taken from Gorgias, Zendesk, Intercom and Freshdesk. Vendors change prices without notice; check the source before relying on any of it.
Squid Support figures are billed with the same two meters as our pricing page and billing docs: tickets and AI messages, each with its own included volume and overage rate, billed monthly.
AI messages are estimated as tickets × AI messages per ticket (2.8 by default, a typical store), counted on every ticket because a message the AI drafts on a human-handled ticket also meters. Long conversations use more; change the figure under “Fine-tune your numbers”.
Agent counts are derived from your messages-per-agent-hour figure and rounded up to whole people, so both columns move in steps. The fully-loaded agent cost you enter is applied unchanged to both columns.
Simple, transparent pricing.
Every plan includes tickets and AI messages every month. No flat fee per resolution.
Two simple meters — tickets and AI messages, with three AI messages included for every ticket. Simple tickets cost less because you're not paying a flat AI fee per resolution. Billed monthly.
Starter
- ✓ 500 Tickets
- ✓ 1,500 AI Messages
- AI Message$0.15
- Ticket$0.10
Basic
- ✓ 1,500 Tickets
- ✓ 4,500 AI Messages
- AI Message$0.13
- Ticket$0.10
Pro
- ✓ 3,000 Tickets
- ✓ 9,000 AI Messages
- AI Message$0.12
- Ticket$0.10
Advanced
- ✓ 5,000 Tickets
- ✓ 15,000 AI Messages
- AI Message$0.10
- Ticket$0.10
Enterprise
From 10,000 tickets/month. Contact us for a quote.
- ✓ 10,000+ Tickets
- ✓ Custom AI Messages
All plans include a 7-day free trial. Cancel anytime.
Fully autonomous doesn't mean out of control.
You decide what AI can do, how it responds, and when it hands off to your team. Every decision is logged, every action is reversible.
You control what AI can do
Decide exactly which actions AI takes per brand — process returns for one store, only look up orders for another. Change it anytime.
Review before it sends (or don't)
Start in draft mode where your team approves every AI response. Once you trust it, flip to full autonomy. Your call.
Test what works, keep what converts
Run two AI prompt variants side by side. See which one resolves more tickets, gets higher CSAT, and responds faster. Let the data decide.
AI sees what customers send
Customers send photos of damaged products, wrong items, or shipping labels. Your AI analyzes the image and factors it into the resolution — no human needed.
Questions you'll probably ask.
Ready to stop paying humans to copy-paste tracking numbers?
Start your 7-day free trial. Connect your Shopify store. Let AI handle the first ticket. You'll know within an hour.
Cancel anytime. Setup takes 15 minutes.