Your support team's unfair advantage.
BrandName resolves customer tickets autonomously — processing returns, looking up orders, and applying discounts — while your team focuses on conversations that actually need a human.
No credit card required. Free for 14 days.
Trusted by e-commerce brands processing 10,000+ tickets per month
The old way of doing support is broken.
E-commerce brands are wasting money and losing customers because of inefficient support processes.
High Support Costs
Paying $8+ per ticket for simple queries like 'Where is my order?'
Slow Response Times
Customers wait hours for answers that should take seconds.
Burned Out Agents
Your team spends 80% of their day copy-pasting macros instead of solving real problems.
Meet BrandName. Your new best agent.
We built an AI that doesn't just suggest replies—it actually resolves tickets. It connects to your store, understands your policies, and takes action.
- Instant resolutions, 24/7
- Connects directly to Shopify
- Handles returns & exchanges
- Applies discounts automatically
- Escalates complex issues to humans
- Learns from your past tickets
Product UI Screenshot
Every conversation. One screen.
Email, chat, and every channel your customers use — in a single inbox with real-time updates, smart filters, and keyboard shortcuts that make your team 3x faster.
- →Real-time updates via WebSocket — no refresh needed, ever
- →Advanced filters and saved views (by status, priority, channel, tags, SLA, assigned agent)
- →Per-agent read/unread tracking so nothing falls through the cracks
- →Keyboard shortcuts for every action — resolve, assign, snooze, reply — without touching your mouse
INBOX Screenshot
An AI agent that earns its keep.
Not a chatbot. Not a draft generator. A fully autonomous agent that connects to your Shopify store, looks up real order data, processes returns, applies discounts, and responds to your customers — in their language, in your brand voice.
- →11 built-in tools: order lookup, return processing, discount codes, refunds, tracking, and more
- →A/B test different AI prompts and measure which performs better
- →Configure per-brand: different AI behavior for each of your stores
- →Full audit trail — see every AI decision, every tool call, every token spent
AI ENGINE Screenshot
Your Shopify data, inside every conversation.
No more tabbing between Shopify admin and your helpdesk. Customer lifetime value, order history, tracking numbers, and return eligibility — all visible in the conversation sidebar, all accessible to your AI agent.
- →Customer sidebar shows LTV, total orders, last order date, and full Shopify profile
- →AI can look up any order, check tracking, process returns, and issue refunds
- →Create discount codes directly from the conversation
- →Works with Shopify Plus, multi-store setups, and custom apps
INTEGRATIONS Screenshot
From 100 tickets to 10,000. Without the chaos.
Roles and permissions, SLA tracking, automation rules, departments, saved views, macros — everything you need to run a support operation that doesn't collapse when volume spikes on Black Friday.
- →Granular RBAC with 75+ permissions — control exactly who can do what
- →SLA policies with breach detection and real-time compliance tracking
- →Automation rules: auto-assign, auto-tag, auto-prioritize based on triggers
- →Macros with variables — resolve common tickets in two keystrokes
- →Merge duplicate tickets, snooze, schedule, and bulk-action
OPERATIONS Screenshot
AI you can actually configure.
Not a black box. A configurable AI engine with prompts you own, tools you control, and behavior you can tune per brand.
Custom prompts
Write your own system prompts. Version them. Roll back if something breaks. Your AI, your words.
A/B experiments
Split traffic between two prompt variants. Measure resolution rate, CSAT, response time. Let data pick the winner.
Specialist agents
Create focused AI agents for specific tasks — returns, billing, product questions — each with their own prompt and tools.
Tool permissions
Enable or disable individual AI tools per brand. Let AI process returns for Brand A but only look up orders for Brand B.
Draft mode
Not ready for full autonomy? AI generates drafts for your team to review, edit, and approve before sending.
Vision
AI can analyze images customers send — product damage, screenshots, labels — and factor them into its response.
Live in 15 minutes. Seriously.
Connect your store
Link your Shopify store in one click. We pull your products, orders, and customer data automatically. No developer needed.
Configure your AI
Choose a starting template or write your own prompt. Set your brand voice, enable the tools you want, and decide: full auto or draft mode.
Go live
Embed the chat widget on your site, connect your support email, and let AI handle the first ticket. You'll wonder why you waited.
How BrandName compares.
| Capability | BrandName | Gorgias | Zendesk |
|---|---|---|---|
| AI resolves tickets autonomously | |||
| Per-ticket AI cost | Included | $0.60–$0.90/ticket | Separate add-on |
| Shopify-native integration | |||
| Time to set up | 15 minutes | 1–2 hours | 1–2 weeks |
| Custom AI prompts you own | |||
| A/B test AI behavior | |||
| Per-brand AI configuration | |||
| Pricing model | Flat rate | Per ticket | Per agent + add-ons |
| Full AI audit trail | |||
| RBAC with 75+ permissions |
We built BrandName because we ran an e-commerce brand and got tired of paying per ticket for AI that still required a human on every response. If that sounds familiar, you'll feel the difference on your first day.
Don't take our word for it.
“We went from 12-hour response times to under 30 seconds on 70% of our tickets. Our CSAT went from 3.2 to 4.6 in the first month.”
Sarah K.
Head of CX, Bloom & Co.
“The AI actually processes returns end-to-end. No drafts, no clicking approve — it just handles it. We've cut our support headcount by 40% while scaling revenue 2x.”
Marcus T.
Founder, Verve Apparel
“We were paying $0.75 per AI ticket with Gorgias and still needed someone to click send. Now we pay a flat fee and 80% of tickets never touch a human.”
Priya M.
Operations Manager, Kali Skincare
Simple, transparent pricing.
Pay for what you use. No hidden fees.
Starter
Perfect for growing brands.
- ✓ Up to 1,000 tickets/mo
- ✓ Shopify Integration
- ✓ Basic AI Responses
Pro
For high-volume stores.
- ✓ Unlimited tickets
- ✓ Advanced AI Actions
- ✓ Custom Workflows
- ✓ Priority Support
What are you actually paying per ticket?
Most brands don't calculate it. When you do, the number is painful. Plug in yours and see how BrandName compares.
Your current setup
In-house team (US/EU)
Hidden costs not included:
→Hiring & onboarding ($3k–$8k per agent)
→Management overhead (15–20% of labor)
→Coverage gaps (nights, weekends, holidays)
→Turnover (~30–40% annually in support)
BrandName
Included at no extra cost:
✓24/7 AI coverage — no weekend gaps
✓Instant responses (< 30 seconds)
✓Zero onboarding time
✓Scales instantly during BFCM
Questions you'll probably ask.
Ready to stop paying humans to copy-paste tracking numbers?
Start your 14-day free trial. Connect your Shopify store. Let AI handle the first ticket. You'll know within an hour.
No credit card required. Cancel anytime. Setup takes 15 minutes.