Integrations
Connect your entire stack
Squid Support plugs directly into the tools you already use — so the AI has the live data it needs to resolve tickets, not just respond to them.
E-Commerce Platforms
Connect your storefront so the AI agent can look up orders, process refunds, and resolve tickets with live store data.
Deep native integration — order lookup, refunds, discount codes, cancellations, customer profiles, and fulfillment tracking. Supports OAuth and custom apps.
Connect your WordPress store for order and customer data sync.
Shipping & Returns
Give your AI agent real-time tracking data so it can answer "where is my order?" instantly.
Outbound shipment tracking across all major carriers. The AI agent checks delivery status and shares tracking updates with customers automatically.
Return tracking validation. The AI verifies customer-provided return tracking numbers before processing refunds — no manual checking required.
Email & Communication
Connect your support email so every inbound message becomes a conversation the AI can act on.
Inbound email parsing, outbound delivery, and bounce tracking. Use your own custom email domain with DKIM/SPF verification.
The AI agent can unsubscribe customers from marketing emails and newsletters automatically when requested.
Workflow & Productivity
Connect the tools your operations team already uses for escalations and data lookups.
AI creates supplier tickets in Basecamp automatically — grouped per supplier with reason-based categories (cancellations, modifications, tracking issues).
Pull return addresses, supplier configurations, and operational data from shared spreadsheets. Used as a flexible data layer for warehouse lookups.
Get notified in Slack when tickets are escalated, SLAs are about to breach, or the AI needs human review.
Don't see your tool?
We're constantly expanding our integration library. Let us know what you need and we'll prioritise it.
Request an integration →