Squid Support

Legal

Privacy Policy

Last updated: 4/13/2026

This Privacy Policy explains how Squid Solutions B.V. ("we," "us," or "our") collects, uses, and discloses information about you when you use our website and services ("Squid Support").

1. Information We Collect

We collect personal data you provide directly to us, such as when you create an account, request customer support, or otherwise communicate with us. This may include your name, email address, payment information, and any other information you choose to provide.

When you use our services, we also automatically collect certain information, such as your IP address, browser type, operating system, and data regarding your interaction with our platform.

2. Processing Basis (GDPR compliance)

In accordance with the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG), we process your personal data on the following legal bases:

  • Contractual Necessity: To provide you with our services and fulfill our obligations under our Terms of Service.
  • Legitimate Interests: To improve our services, ensure security, and prevent fraud.
  • Consent: Where required, we will obtain your explicit consent before processing specific types of personal data.
  • Legal Obligation: To comply with applicable tax and accounting laws in The Netherlands.

3. Data Subject Rights

Under the GDPR, you have the right to access, rectify, or erase your personal data. You also have the right to restrict or object to certain processing activities, and the right to data portability. To exercise these rights, please contact us at legal@squidsupport.ai.

4. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law (such as Dutch statutory retention periods for financial data).

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Squid Solutions B.V.
Goudvinklaan 92, 3722VE Bilthoven
The Netherlands
Registration: 42033298
Email: legal@squidsupport.ai