Get help with Squid Support

Before you write in

Most questions are already answered in the documentation, and reading one page is usually faster than waiting for a reply.

• Documentation — the inbox, the AI agent, the chat widget, and the email channel.
• Connecting Shopify — installing the app, granting permissions, and attaching a store to a brand.
• Troubleshooting — the problems people hit most often.
• Status page — check here first if something looks broken everywhere at once.

What helps us fix it faster

• The brand or store affected, and roughly when it happened — a timestamp lets us find the exact request in our logs.
• What you expected to happen, and what happened instead.
• A screenshot, or the conversation link if it concerns one specific ticket.
• Whether it affects every conversation or only one.