What we're building

20+ tools — resolves tickets end-to-end including order lookups, refunds, discount codes, and return processing.

Deep native integration with OAuth — order data, refunds, cancellations, discount codes, and customer profiles.

Unified inbox for email and live chat with real-time updates, smart filters, and keyboard shortcuts.

Embeddable chat widget with pre-chat forms, session persistence, business hours, and full customization.

Automatic language detection — AI responds in the customer's language without configuration.

AI escalates to humans when needed — configurable turn limits, keyword triggers, and department routing.

Response times, resolution rates, agent performance, CSAT scores, and channel breakdown with visual charts.

Trigger-based automations — auto-assign, auto-tag, auto-prioritize, and auto-route without code.

Response and resolution time targets with breach detection, real-time alerts, and snooze-aware pausing.

Post-resolution satisfaction surveys with 5-star, thumbs, or NPS styles. Configurable delays and exclusions.

Manage multiple stores from one workspace — each brand gets its own AI config, widget, email, and integrations.

Granular RBAC with system roles, custom roles, departments, and 15+ permission categories.

Order and customer data sync for WordPress stores — bringing the same AI capabilities to WooCommerce merchants.

Get alerted in Slack when tickets escalate, SLAs approach breach, or the AI needs human review.

Support conversations via WhatsApp Business API — same AI resolution, new channel.

Developer API for custom integrations, webhooks, and workflow automation.

AI reaches out to customers proactively when an order is delayed — before they have to ask.

Handle customer queries that arrive via Instagram Direct Messages.

Full storefront sync for BigCommerce merchants.

AI-assisted phone support with call transcription and automatic ticket creation.